What your order costs to ship
We ship every order free via FedEx Ground within the contiguous United States, no matter the order size.
Where we ship
We currently ship online orders to addresses within the contiguous United States only.
Alaska, Hawaii, U.S. territories, APO/FPO, or international?
We don't ship directly to these destinations, but you're welcome to use a U.S.-based freight-forwarding service. You'll coordinate directly with the forwarder and cover any extra shipping charges, customs duties, or taxes. Our responsibility for the shipment ends once it's picked up by the forwarder.
Processing & transit
Order processing
Orders placed Mon–Fri before 2:00 PM ET ship the same business day. Orders placed after that cutoff, on weekends, or on holidays ship the next business day.
Shipped from North Carolina
Blankets ship from a single warehouse in Monroe, North Carolina. Transit time from there depends on how far your delivery address is — see the exact schedule below.
Estimated transit once it ships
Most orders arrive within 1–5 business days after leaving the warehouse, depending on your location. These are estimates from FedEx and begin only after your order has shipped — they aren't guaranteed.
Need it by a specific date, or need a particular color or product? Contact us before ordering so we can confirm inventory and delivery timing.
Expedited & large orders
FedEx 2Day® and Overnight® aren't available at online checkout because of the cost of express service. For time-sensitive or large/wholesale orders, contact us before ordering — we'll look into options and can provide a custom freight quote.
We're happy to help
Mon – Fri · 9:30 AM – 3:30 PM ET
Return policy, in short
Unused, unopened, and resalable items can be returned within 30 days of delivery for a refund of the purchase price. Get return authorization from us first — returns sent without it may be delayed.
Order arrived damaged, defective, or wrong?
Let us know as soon as possible and we'll get it sorted out quickly.
How a return works
Tell us what's coming back
Email orders@mexicanblankets.com with your order number, the item(s) you're returning, and the reason. We'll send authorization and instructions.
Ship it back
Choose your own carrier, or ask us for a FedEx return label — see the options below.
Get refunded
Once we receive and inspect the item, your refund goes to the original payment method — usually within 5 business days of arrival.
Return shipping options
Use any carrier you like. Send your return to:
4824 Starcrest Drive
Monroe, NC 28110
Include inside the package:
- Order number
- Your name
- Return address
We can email you a FedEx return label. The label cost is confirmed with you before it's issued, and it's deducted from your refund.
- Drop off at any authorized FedEx location, or
- Schedule a FedEx pickup (+$9 pickup fee)
Before shipping, remove or fully cover any old shipping labels on the box.
Exchanges & refunds
No direct exchanges
Return your original purchase for a refund, then place a new order on the site for the item you actually want.
Refund timing
Refunds post to your original payment method, minus any return shipping or authorized deductions. Allow up to 5 business days after we receive your return, plus your bank's posting time. You'll get an email once it's processed.
What can't be returned
Unless an item arrived damaged, defective, or was shipped in error, we can't accept returns of:
- Opened or used products
- Items no longer in resalable condition
- Clearance or final sale merchandise
Clearance items
Brand-new, in original packaging. We just have too much of it, so the savings pass to you.
Unused, with original wrap or labels removed. Inspected and confirmed to be in excellent condition.
Leaving our catalog for good. Once it's sold out, it won't come back.
All clearance sales are final. These items aren't eligible for return, exchange, or refund unless they arrive damaged, defective, or were shipped in error — the deep discount is the trade-off.
Still have questions?
Returns sent back without prior authorization can take longer for us to process, since we won't be expecting the package. Email us first and we'll get you sorted quickly.
Items need to be unused, unopened, and resalable to qualify for a standard return — so keeping the original packaging intact is the safest bet.
No — clearance items are final sale. We can only accept them back if they arrived damaged, defective, or were shipped to you in error.
We're happy to help
Mon – Fri · 9:30 AM – 3:30 PM ET